How we do the work matters

We’ve told ourselves and each other for years that we should be happy with small victories — we worked with our teams to make the world a little more accessible. And yes, knowing that we made a difference is both motivating and professionally satisfying. But what happens when that isn’t enough? How can we measure our work? How do we know we are getting better at practicing our craft? The answer lies in how we actually do the work, because how we do the work actually matters.

Derek Featherstone

Chief eXperience Officer, Level Access

Derek Featherstone
Derek Featherstone is an internationally known speaker, practitioner, and authority on accessibility and inclusive design. He has been working on the web since 1999, when he left his career as a high school teacher to start his own web design company.

Derek is the Chief eXperience Officer at Level Access – focused on ensuring that accessibility and inclusion are an integral part of creating outstanding customer experiences. He teaches teams accessibility concepts and skills, and leads hands-on workshops with teams of all sizes. Working with Derek will help you analyze and improve your process, and incorporate accessibility and inclusive design processes into your UX and service design practice, and development methodologies.