Tales from a design researcher working in social impact

Inclusive design can often be invisible, and yet create fundamental change for someone when it results in independence and dignity.

As a UX designer who pivoted away from digital and into the often-analog world of social impact, I would like to take you through moments that stood out, where products are done right, ideas normalized, mindsets shifted.

Oh, and also decorating apartments, being homeless for half an hour, stacking peanut butter, and trying not to fall into toilets.

Kim Chatterjee

Freelance Design Researcher

Kim Chatterjee

I am a nomadic user experience designer, behaviour change enthusiast, communicator, business analyst, problem solver, storyteller, facilitator, trainer, gofer, team nurturer and all-round optimist. I’m currently working in the field of behaviour change, working with local communities to improve quality of life in sanitation, health, and finance.

In previous roles I’ve been a senior user experience designer in a prominent Australian UX consulting agency, and earlier I was a business and accessibility analyst for large government departments with complex systems, tight constraints, and important services to deliver to citizens. From usability enhancements, to desktop or field research, interviews, usability and accessibility testing, prototyping, software building, testing, training, to large-scale change management introducing new systems and behaviour change, I design solutions to meet people’s context and needs.

These days I focus on local solutions, often analog, to help local communities introduce and embrace positive change for social good. I am now a nomad with a suitcase ready, all the software I need to get stuff done, and a desire to find the next problem to work on, wherever it is in the world.